Logistics & Courier Management Software

Optimize multi-stop delivery routes across mixed fleets with capacity constraints, proof of delivery, and real-time GPS tracking.

Industry challenges

Multi-Stop Routes with Tight Delivery Windows

Courier operations handle dozens to hundreds of stops per vehicle per day, each with a committed delivery window. Planning these routes manually is impossible at scale — one miscalculation cascades into missed windows across the entire route.

Mixed Fleet with Different Capacities

Fleets include motorcycles for small parcels, vans for standard deliveries, and trucks for bulk orders. Each vehicle type has different weight, volume, and item count limits. Matching the right vehicle to the right set of deliveries requires considering multiple capacity dimensions simultaneously.

Proof of Delivery Requirements

Customers and insurance require proof that deliveries were completed — recipient signature, photo of package at door, GPS coordinates, and timestamp. Paper-based proof gets lost, disputed, and cannot be retrieved quickly for customer inquiries.

Last-Mile Cost Pressure

Last-mile delivery accounts for over 50% of total shipping costs. Inefficient routes, failed delivery attempts, and vehicle underutilization drive costs up. Without data on cost per route and per delivery, there is no basis for cost reduction.

Package Tracking Visibility

Customers expect real-time delivery status. Without live tracking, customer service teams cannot provide accurate ETAs, leading to increased call volume, customer frustration, and missed deliveries when recipients are not home.

Driver Compliance and Hours

Drivers have maximum working hours, mandatory breaks, and shift schedules. Routes that ignore these constraints lead to compliance violations, driver fatigue, and safety incidents. Overtime costs spike when shifts are not planned around actual route duration.

How Formict helps

Multi-Depot VRP with Capacity Constraints

The solver optimizes routes across your entire mixed fleet simultaneously. Define custom capacity dimensions — weight, volume, pallets, item count — with limits per vehicle. The optimizer assigns deliveries to vehicles respecting all capacity dimensions and minimizes total distance or cost.

Hard Time Window Enforcement

Set delivery windows as hard constraints. The solver guarantees no vehicle arrives outside the committed window, or explicitly reports the delivery as unassignable with the reason TIME_WINDOW_INFEASIBLE, so dispatchers can proactively reschedule rather than discover missed windows after the fact.

Digital Proof of Delivery

Custom forms attached to delivery jobs capture recipient signature, photo of delivered package, GPS coordinates, and timestamp — all submitted from the driver's mobile app. Forms are linked to the job record and immediately accessible for customer inquiries or dispute resolution.

Real-Time GPS Tracking and ETAs

Live GPS tracking via the mobile app shows driver positions on the map in real-time. Combined with route data, dispatchers and customer service teams can provide accurate delivery ETAs. SSE events push status updates as drivers complete each stop.

Cost-Per-Route Analytics

Each vehicle tracks fixed cost, cost per kilometer, and cost per hour. The optimizer can minimize total fleet cost as its objective. Analytics aggregate cost per route, cost per delivery, and total daily fleet cost — giving operations managers the data to identify and eliminate inefficiencies.

Shift-Aware Route Planning

Vehicle shifts define daily availability windows with break times. The optimizer plans routes that complete within shift windows and schedules breaks at appropriate points. This prevents overtime violations and ensures drivers are not assigned more work than their shift allows.

Ready to optimize your field operations?

Start with the free plan. No credit card required.