Field Maintenance & Repair Software
Manage scheduled preventive maintenance and reactive emergency repairs with automated workflows, skill-based dispatch, and digital work orders.
Mixed Scheduled and Reactive Work
Maintenance operations run two workstreams simultaneously: planned preventive maintenance on a schedule and unplanned emergency repairs that arrive without warning. Balancing both without dropping scheduled work when emergencies arise is a constant challenge.
SLA Compliance Tracking
Maintenance contracts specify response times and resolution deadlines. Without systematic tracking of job creation time, assignment time, and completion time, SLA violations go undetected until the client raises a complaint — at which point the relationship is already damaged.
Technician Skill Requirements
Different equipment requires different certifications and expertise. Dispatching a general maintenance worker to a specialized elevator repair wastes a trip and delays resolution. Tracking which technician holds which certifications across a large team is difficult to manage manually.
Parts and Materials Tracking
Technicians arrive at a site only to discover they don't have the right parts. Return trips to the warehouse waste hours. Without documenting which parts were used on each job, inventory management is reactive and stockouts are frequent.
Work Order Documentation
Maintenance work requires detailed documentation — what was found, what was done, what parts were used, what needs follow-up. Paper work orders are incomplete, illegible, and disconnected from the job record, making it impossible to build equipment maintenance histories.
Multi-Site Asset Management
Facilities management companies maintain equipment across dozens of client sites. Each site has different equipment, access procedures, and contact persons. Without structured site and customer data, technicians waste time figuring out logistics on arrival.
Priority-Based Job Management
Create jobs with priority levels — URGENT for emergencies, HIGH for same-day, NORMAL for scheduled PM, LOW for deferred work. The job lifecycle tracks status transitions from CREATED through ASSIGNED, IN_PROGRESS, to COMPLETED, with timestamps at each stage for SLA measurement.
Automated Follow-Up Workflows
Automations trigger follow-up actions when jobs complete. A completed inspection that found issues can automatically create a repair job. A completed repair can auto-generate a follow-up inspection. Nine trigger events and six action types enable complex multi-step maintenance workflows.
Digital Work Order Forms
Custom forms document findings, work performed, parts used, and conditions observed — with photo evidence, measurement fields, and checklists. Forms are attached to jobs and submitted from the mobile app, building a searchable digital maintenance history per customer and site.
Skill-Based Technician Dispatch
Tag technicians with certifications (e.g., elevator-certified, HVAC-licensed, electrical-qualified). Tag jobs with required skills. The optimizer and auto-assignment system only dispatch technicians who hold every required tag, eliminating wasted trips.
Preventive Maintenance Scheduling
Job templates with recurrence rules automate PM schedules — monthly equipment inspections, quarterly filter changes, annual safety audits. Templates generate jobs on schedule with all properties pre-filled, ensuring preventive work is never forgotten.
Real-Time Status Notifications
Push notifications alert dispatchers and managers when job statuses change. Automation-triggered notifications can inform clients when a technician is en route or when work is completed. Notification placeholders like {{job.title}} and {{customer.name}} personalize messages.
Job Management
Create, assign, track, and complete field jobs with a clear operational lifecycle.
Learn more →Automations
Trigger operational actions automatically when jobs, forms, or statuses change.
Learn more →Custom Forms
Design mobile-ready forms for inspections, checklists, proof of service, and compliance.
Learn more →Route Optimization
Solve multi-stop routes with time windows, capacities, skills, and cost goals in minutes.
Learn more →Notifications
Keep dispatchers, managers, and workers aligned with event-driven operational alerts.
Learn more →Scheduled Jobs
Automate recurring work with flexible recurrence rules and predictable execution windows.
Learn more →Ready to optimize your field operations?
Start with the free plan. No credit card required.